Refund Policy

Thank you for choosing CaveVape for your disposable vape needs. We are committed to providing you with high-quality products and excellent customer service. Please review our refund policy carefully:

1. Refund Requests Within 24 Hours: If you wish to cancel your order, please contact us within 24 hours of placing your order. We will be happy to provide a full refund if the order has not yet been processed. To request a refund, please reach out to our customer support team promptly.

2. Refund Requests After 24 Hours: Orders that have been in the system for more than 24 hours are typically in preparation or already dispatched, making them ineligible for a full refund. In such cases, a partial refund may be provided, but only under specific circumstances.

3. Partial Refunds for Late Requests: For refund requests made after 24 hours, we can offer a partial refund of up to 50% of the order amount. This policy is in place to cover the costs associated with handling and recalling the package from processing or customs.

4. No Refund After Shipment: Once your package has been shipped and you receive a tracking number, it is no longer eligible for a refund. Please ensure all details are correct before confirming your order.

5. Insurance and Customs Issues: All orders are insured during transit. If your package is detained by customs and is not released, we will issue a full refund. Please note that customs delays are out of our control, but we will assist in resolving any issues.

6. Incorrect Address or Delivery Issues: If a package cannot be delivered due to an incorrect address provided by the customer or other issues caused by the customer, the customer will be responsible for the cost of reshipping the package. Please double-check your shipping details before finalizing your order.

For any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for shopping with CaveVape, where we bring you Europe’s best-selling disposable vapes at the lowest prices!